Contact & Technical Support
Have questions about using the viewer, need guidance on file compatibility, or want to report an unexpected parsing bug? Reach out to our technical engineering team.
Confidentiality Advisory:Please never attach or transmit raw email archives, private messages, or customer databases in support emails. If reporting a parsing bug, provide only the file format, approximate size, and the sanitized error message.
Direct Support Email
Email our engineering and support specialists directly:
support@prismmigration.comResponse Expectations
Inquiries are reviewed by engineering staff within 24 to 48 business hours (Monday through Friday, excluding public holidays).